Store Policy
Privacy & Safety
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from Indigenous-Urban.com (the “Site”).
Your information (for example passwords, or credit card numbers) are always private and encrypted when shared with this website. Our payment processing system is powered by Wix.com, a trusted third party e-commerce platform.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
This website is not intended for individuals under the age of 16. Any visitors under this age; it is recommended that they be accompanied by a parent or guardian, and assisted with any purchases. We do not refund accidental orders except by special exception which is determined on a case by case basis.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at help@Indigenous-Urban.ca
Custom & Wholesale Inquiries
This policy serves to provide clarity and efficiency in our ordering process, ensuring a smooth and beneficial transaction for both parties. The guidelines outlined herein relate to order quantities, payment, cancellation, returns, and tax exemption status for eligible Indigenous individuals.
The policy's aim is to protect the interests of our customers while allowing us to maintain our commitment to quality and timely delivery.
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By proceeding to place an order with us, you acknowledge and agree to abide by the terms of this policy. Each order placed is considered an acceptance of these conditions, setting a mutual understanding and expectation for the fulfillment process unless otherwise stated in writing by separate private contract or agreement.
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Custom and/or Bulk Orders
A custom and/or bulk order requires a minimum of 100 units. Each language or colour variation is considered a unique design. There must be 20 units for each design request and a total of 100 units overall.
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Cancellations, Returns, and Refunds
Due to the unique nature of bulk and custom orders we do not accept order cancellations, returns, or refunds. Our team will work with you closely to ensure we print exactly what you need.
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Payment
Full payment must be received before production of your order begins. No exceptions. Split payments may be considered on a case by case basis.
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Delivery
Orders will be shipped with our trusted partners (Canada Post, UPS, etc.). Custom or bulk orders shipping to multiple orders may incur separate shipping charges.
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Submit a Custom or Bulk Order
For more information or to request a Custom/Bulk Order form, please email us to request a quote: victoria@Indigenous-Urban.ca
Payment Methods
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Credit / Debit Cards
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Offline Payments for Custom & Bulk orders only. Contact us for more information!